Effective Date: June 30, 2026
Rize by Lulu respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile app, website, or ordering services.
By using Rize by Lulu, you agree to this Privacy Policy.
When you use our app or place an order, we may collect the following information: Name Phone number Delivery address City or delivery area Order details Product preferences Notes you add to your order Account information if you create an account App usage information needed to improve performance and customer experience We only collect information needed to provide our services, process orders, deliver products, and communicate with customers.
We use your information to: Process and manage your orders Contact you about your order Deliver your products Provide customer support Save your preferences Improve the app and customer experience Prevent misuse, fraud, or unauthorized access Comply with legal or store platform requirements We do not sell your personal information.
If you choose to order or contact us through WhatsApp, your communication will be handled through WhatsApp's platform. WhatsApp may process your information according to its own privacy policy. Rize by Lulu may use your WhatsApp message details only to respond to your request, confirm your order, or provide customer support.
If online payment is added or used, payment details may be processed by a secure third-party payment provider. Rize by Lulu does not store full credit card numbers or sensitive payment credentials unless clearly stated and securely handled by an authorized payment provider.
We collect delivery details such as your address, city, phone number, and order notes so we can deliver your order correctly. Delivery information may be shared only with authorized Rize by Lulu staff or delivery drivers for the purpose of completing your order.
If you create an account, we may store your name, phone number, address, order history, and saved preferences. You may request account deletion at any time through the app or by contacting us. When an account is deleted, we will delete or anonymize personal information unless we are required to keep certain records for legal, accounting, fraud prevention, or business record purposes.
We may share limited information only with: Delivery drivers or staff to complete orders Service providers who help operate the app, website, hosting, analytics, or customer communication Payment processors if payment services are used Legal authorities if required by law We do not sell or rent your personal information.
We may collect basic app usage and performance information to help improve the app, fix errors, and understand how customers use our services. This may include device type, app activity, crash information, and general usage data. We do not use this information to personally identify you unless needed for support, security, or fraud prevention.
If push notifications are enabled, we may send notifications related to: Order updates Delivery updates App updates Promotions or important announcements You can disable notifications at any time from your device settings.
Our website may use cookies or similar technologies to improve performance, remember preferences, and understand website usage. You can manage cookies through your browser settings.
We take reasonable steps to protect your information from unauthorized access, loss, misuse, or disclosure. However, no app, website, or internet transmission is 100% secure. We cannot guarantee absolute security.
We keep personal information only as long as necessary to: Complete orders Provide customer support Maintain business records Comply with legal obligations Prevent fraud or misuse When information is no longer needed, we delete or anonymize it where reasonably possible.
Depending on your location and applicable law, you may have the right to: Access your personal information Correct inaccurate information Request deletion of your account or personal data Withdraw consent where applicable Ask how your data is used Request that we stop certain processing To make a request, contact us at: 03 588 666
Rize by Lulu is intended for general customers and food ordering. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided personal information, please contact us and we will take appropriate steps to remove it.
Our app or website may contain links to third-party platforms such as WhatsApp, Instagram, Facebook, TikTok, or payment providers. We are not responsible for the privacy practices of third-party websites or services. Please review their privacy policies separately.
This Privacy Policy is intended to explain how Rize by Lulu collects, uses, stores, and shares user data for transparency and compliance with Google Play and Apple App Store requirements. Google Play requires apps to disclose how user data is collected, used, shared, and protected. Apple requires developers to identify data collected by the app and third-party partners in App Store privacy details.
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Continued use of the app after changes means you accept the updated Privacy Policy.
If you have questions about this Privacy Policy or your personal information, please contact us: Rize by Lulu Address: Mechrefeh Main Road, Lebanon Phone: 03 588 666 Website: https://rizebylulu.com Social Media: Instagram: @rizebylulu Facebook: /rizebylulu TikTok: @rizebylulu